NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

kumarnv's avatar
kumarnv
Follower
Sep 06, 2020

ax1800 not able to connect with modem 2.4ghz

Hi All,   I bought Ax 1800 wifi extender mesh to connect with my vendor modem. during the setup, the extender used the same ssid but unable to connect since the modem has only 2.4ghz only.   I i...
michaelkenward's avatar
michaelkenward
Guru - Experienced User
Sep 07, 2020
kumarnv wrote:

 

I bought Ax 1800 wifi extender mesh to connect with my vendor modem.

during the setup, the extender used the same ssid but unable to connect since the modem has only 2.4ghz only.

 

 

Two points

  • "Ax 1800"  is not a reliable guide to model number. Many devices come with an AX tag, but it is essentially a label that Netgear, and other brands, attach to hardware to describe wifi speeds.
  • What is this vendor modem?

You have posted your message in the section of this community given over to Apps and Services


You might get more help, and find earlier questions and answers about your hardware, in the appropriate section for your device. That's probably here:

WiFi Range Extenders & Nighthawk Mesh - NETGEAR Communities