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Forum Discussion

leroy03's avatar
leroy03
Aspirant
Nov 03, 2020

Can’t connect devices to extender

I have set up my extender and am ready to use it. However, when I try to connect my devices, it tells me my WiFi password is incorrect. I am using the same password as I always do for my regular WiFi ...
plemans's avatar
plemans
Guru
Nov 03, 2020

which centurylink router? 

Have you tried reinstalling it using the installation wizard? (Not wps)

leroy03's avatar
leroy03
Aspirant
Nov 03, 2020
It is a 802.1 1n router through century link. I have not tried the other method yet.
  • plemans's avatar
    plemans
    Guru
    Nov 03, 2020

    centurylink has many routers. An actual model helps. 

    But try the installation assistant first

    • leroy03's avatar
      leroy03
      Aspirant
      Nov 03, 2020
      I can’t use the installation assistant because my laptop won’t connect the the extender.
      • plemans's avatar
        plemans
        Guru
        Nov 03, 2020

        Where is it failing in the process? 

        What error is it giving you? 

        Did you try factory resetting the extender? push and hold reset for 7-15 seconds while its fully powered on?