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Forum Discussion
SPlatten
Feb 09, 2020Guide
Cannot connect , password not accepted
I purchased an AC1200 Dual Band WiFi Range Extender. I followed the instructions as per the Quick Start guide and I have solid green lights on Power, Router and WPS LED's. On my iMAC I can see...
- Feb 11, 2020
Just making sure its clear as I re-read mine and was a bit confused :)
If you haven't set it up yet, the wireless ssid/password should be printed on the device. Use that to connect to the extender and then go through the setup process. You can custom set the ssid/password for the extender while going through the setup process.
plemans
Feb 09, 2020Guru - Experienced User
Did you try setting up with the smart connection wizard? Not all manufacturers implement wps the same.
What router are you connecting to?
Firmware on your extender?
- SPlattenFeb 10, 2020GuideThank you, what’s the smart connection wizard?
I took a photograph of the base of my router, details on the sticker:
Technicolor TG589vac v2
Network name: TNCAP73B355 (-5G)- plemansFeb 10, 2020Guru - Experienced User
here's a video walk through of the installation wizard
- SPlattenFeb 11, 2020GuideThank you, I’ve watched the video and that’s exactly what I did. I see two networks one with _2G and the other with _5G but the same thing happens every time, when I click on either of these I’m prompted for a password. I enter the WIFI password for my network and it just displays the password entry dialog again.