NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Cannot connect , password not accepted
I purchased an AC1200 Dual Band WiFi Range Extender. I followed the instructions as per the Quick Start guide and I have solid green lights on Power, Router and WPS LED's. On my iMAC I can see...
Just making sure its clear as I re-read mine and was a bit confused :)
If you haven't set it up yet, the wireless ssid/password should be printed on the device. Use that to connect to the extender and then go through the setup process. You can custom set the ssid/password for the extender while going through the setup process.
Thank you, what’s the smart connection wizard?
I took a photograph of the base of my router, details on the sticker:
Technicolor TG589vac v2
Network name: TNCAP73B355 (-5G)
I took a photograph of the base of my router, details on the sticker:
Technicolor TG589vac v2
Network name: TNCAP73B355 (-5G)
here's a video walk through of the installation wizard
- Thank you, I’ve watched the video and that’s exactly what I did. I see two networks one with _2G and the other with _5G but the same thing happens every time, when I click on either of these I’m prompted for a password. I enter the WIFI password for my network and it just displays the password entry dialog again.
SPlatten wrote:
Thank you, I’ve watched the video and that’s exactly what I did. I see two networks one with _2G and the other with _5G but the same thing happens every time, when I click on either of these I’m prompted for a password. I enter the WIFI password for my network and it just displays the password entry dialog again.you enter "the password for my network"
the default password should be printed on the device for setup. Once you have it setup (which you can set ssid and password during), then try the new password.
Also make sure you ssid/password doesn't have any special characters or spaces in it.
- Thanks will try when I get home tonight.