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Forum Discussion

Cindihughes's avatar
Cindihughes
Follower
May 14, 2023

Cannot connect extender

Cannot connect to Spectrum router

1 Reply

  • plemans's avatar
    plemans
    Guru - Experienced User
    May 15, 2023

    What router model?
    What extender model? 

    What firmware is on the extender? 

    What method of setup are you using? 

    Did you set it up using the push button WPS option? 

    If so, factory reset the extender  and set it up using the installation assistant.

    To factory reset, push and hold the reset button for 7-15 seconds while powered on. 

    Here's a video of how to use the assistant. 

    https://www.youtube.com/watch?v=yJVklshxBMk