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Forum Discussion
dford1294
Oct 02, 2020Guide
Can't access mywifiext
Hi guys, I'm suddenly unable to connect to mywifiext. When I go to the url while connected to my extender, whether with wifi or ethernet, it says that I am not connected to my extender's network. Whe...
dford1294
Oct 02, 2020Guide
Not a new install, I was having trouble with it on several of my devices and when I found that I couldn’t access mywifiext I did the reset. I’ve only used the installation assistant. Hardwiring doesn’t make a difference, I still can’t access it unless I do a reset, and even then I can only get to the connection page before it times out. I’m not sure of the firmware and I’m not able to check at the moment but I’m pretty sure I updated it not more than 6 months ago.
plemans
Oct 02, 2020Guru - Experienced User
did you try firefox?
- dford1294Oct 02, 2020GuideYes, Firefox, safari and edge
- dford1294Oct 02, 2020Guide
At this point my extender is set up, I still can't access mywifiext, and the connection is only working on my laptop, but when I try to connect on my iPhone it shows that I'm connected but I can't load anything, and when I try to connect it to my PS4 it just times out when trying to connect. I contacted Comcast and all they said was that "Comcast routers don't support 3rd party range extenders, you have to get xfi pods" which is ridiculous considering I've been using this extender for probably 2 years now.
- dford1294Oct 02, 2020GuideI’ve done another reset so I was able to see my firmware, it’s v1.0.3.90_1.1.125
- dford1294Oct 02, 2020Guide
Well I manually updated the firmware to the newest version and still no luck. I think I might just have to retire this old thing.
- plemansOct 03, 2020Guru - Experienced User
have you tried it through the default ip address?
If you factory reset the extender and then connect to it hard wired, the default address is 192.168.1.250
- dford1294Oct 03, 2020GuideYes I’ve tried that and still no luck. The only time I’m able to access the default IP is when I set a static IP to the connection. I was able to complete the setup that way but still I can’t connect with my PlayStation or iPhone.