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Forum Discussion
SAG1
Feb 24, 2020Tutor
Can't complete create an admin account!
I've been having nothing but problems with my extender so I did a factory reset. Once done, I logged into my extender to start a new admin account, HOWEVER, when I put in my username and password (tw...
DexterJB
Feb 27, 2020NETGEAR Moderator
Hi SAG1, it is possible that the device was not successfully reset to factory defaults. Please make sure that you have completed the reset so that it clears out the previous login settings.
Dexter
- SAG1Feb 27, 2020Tutor
Thanks for the reply.
I retried it the next day and it went through without a hitch. Odd?
The only problem is the extender is still not doing what I want. I have two Access Point wifi routers at opposit ends of my home (will call them Main and Basement) and I was trying to get the extender to connect to the Basement AP to extend the signal in that area, but no matter what I did the extender refused to connect to the Basement AP and would only connect to the Main AP, even though I would reset the extender and re-do the settings while next to the Basement AP.
Unless there is something I'm doing wrong, I give up and will look for a different mesh extender to see if I can get it to connect to the Basement AP.
Thanks again for your help.
- DexterJBFeb 27, 2020NETGEAR Moderator
Hi SAG1, thanks for the update. Do you have other wireless devices that can connect to the Basement AP using the same wireless settings (SSID and password)? Also, make sure that you do not have any access control setting enabled (ie MAC filtering) on any of the access points if that's an available feature. What error message are you getting during setup?
Dexter
- SAG1Feb 28, 2020Tutor
To answer your question. Yes all my security cameras in range, connect with no issue to the Basement AP and as I move around in my home, my cell phone will switch from Main to Basement with no issues. And yes, I have just two networks, running on each AP. Regular and Guest. Both AP's have the same SSID names and passwords for each network.
I set up the Netgear Extender to broadcast the Guest network (2.4 & 5g) and seems to help with expanding the coverage but since it refuses to connect to the Basement AP which is much much closer, the signal coming from the Extender is not as good.
I've reset the extender several time but with no luck.
As far as error messages during Extender setup...there are none other than not allowing me to continue that one time I tried a reset.
It's very frustrating, considering the cost of this exten