NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

jrgo1978's avatar
jrgo1978
Guide
Mar 03, 2023

Can't connect my iPhone to Wifi extender EX8000

Hi everyone

I can connect to my AC3000 Wifi Mesh Extender (model EX8000) with my Windows based laptops and have great Wifi/internet signal, no issues at all. However, I have no wifi/no internet service on two iPhones (models XR & 11). Both iPhones show as "connected" to the EX8000 SSID but have no internet. It was working just fine few days ago.

 

Could anyone share ideas on what I can to make it work again?

Thanks!

 

8 Replies

  • plemans's avatar
    plemans
    Guru
    Mar 03, 2023

    What router is it connected to? 

    did you set it up using wps? or what method of setup did you use? 

    Make sure on the apple device that you have private mac/ip address disabled and icloud relay disabled. 

    what firmware is on the extender?

    • jrgo1978's avatar
      jrgo1978
      Guide
      Mar 03, 2023

      Thanks for replying back!

      I've already disabled both the private wifi address and the icloud relay but did not work.

      I tried to connect other apple devices (1 Mac, 1 Ipad and 1 more iphone) and I'm having the same issue. I tried to connect with an android phone and worked just fine. It seems is just not working with Apple devices.

      You asked me for the firmware on the extender, currently is V1.0.1.240, but I just updated the firmware couple of days ago so I believe the update just messed up with all apple devices.

      The router the extender is connected to is an Arcadyan (model PRV33AC), I set the extender up using the Nigthhawk app.

      • plemans's avatar
        plemans
        Guru
        Mar 03, 2023

        tough to find anything on that router that I can read 🙂 

        You can try downgrading the firmware. Maybe something in the update caused issues with apple