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Forum Discussion

vcx1's avatar
vcx1
Aspirant
Dec 15, 2021

Can't get extension WiFi to recognise my WiFi password

I have turned it on, moved it away, then further away, all lights are on. When I look at my phone it comes up with the 2 WiFi extension options. I choose one/either and it asks for my WiFi password so...
plemans's avatar
plemans
Guru - Experienced User
Dec 15, 2021

What router are you connecting it to? 

Did you set it up using wps? 

If so, factory reset the extender and install it using the installation assistant and not wps. 

Wps can sometimes get coded different (or poortly) and not connect right. So try it using the installation assistant. 

vcx1's avatar
vcx1
Aspirant
Dec 17, 2021
I tried the installation assistant and at the end it required passwords and so still didn't work. Now I can't seem to get to the installation assistant again it just goes to a Netgear Web page which doesn't help and certainly no sign of the model number I have.
  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Dec 17, 2021
    vcx1 wrote:
    I tried the installation assistant and at the end it required passwords and so still didn't work.

    What installation assistant? A browser on a PC? An app on a mobile device?

     

    vcx1 wrote:
    it just goes to a Netgear Web page which doesn't help and certainly no sign of the model number I have.

    I'm afraid this doesn't tell us much. What "Netgear Web page"? What does it say?

     

    Netgear devices should to take you to any "web page", which most of us think of as somewhere out on the Internet. You should arrive at the browser graphical user interface (GUI) for the device.

     

    This is where you set up and control your extender.

     

    Did you find the video on the support pages for your extender?

     

     

     

    We still do not know what this vodafone modem/router is, so we can't tell what features it has.

     

    Look all over it for a button with the label WPS. If you find it, press the button press the WPS button on the EX6110 and when ti start flashing press the WPS button on the vodafone thing.

     

    With luck the two devices will see each other and set up a connection.

     

    • vcx1's avatar
      vcx1
      Aspirant
      Dec 17, 2021
      Thanks, the initial.set up works with my Vodafone WiFi hub model THG3000. Lights all on on the Nethear EX6110. The only issue, it seems is that the password is not being accepted. The netgear leaflet says "use the same WiFi password that you use for your WiFi router". I have assumed that this is the 16 digit WiFi password printed on the bottom of my WiFi router but this is the thing that doesn't seem to work. I don't know any other password. I am trying to link my S10 Galaxy phone or my Samsung tablet. Same problem. I have tried the 2 numbers you can see in the photo and also the PIN on the Netgear EX6110. Nothing.