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Vayacondios's avatar
Vayacondios
Aspirant
Dec 14, 2021

Connecting EX7500 With Telstra modem Arcadyan LH1000 - No internet

Hi 

 

I have tried for a month to solve this problem, looking at forums etc and I am havong no luck.

 

When I successfully connect the 7500 to the Telstra modem, the correct lights are blue and all seams working except then I cannot get internet through the extender.

 

The Arcadyan product is LH1000 with firmware: 0.15.16r

 

Please advise. The Telstra modem is running with ALL defaults as configured by Telstra and the EX7500 is brand new also factor reset many times and latest SW.

 

Cheers

Chris

 

 

4 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Dec 15, 2021

    The latest isn't always the greatest. What actual firmware is on the EX7500?

    Did you install the EX7500 using the installation assistant? Or are you using the app or WPS?

    • Vayacondios's avatar
      Vayacondios
      Aspirant
      Dec 21, 2021

      Hi 

       

      I have done the full setup again and using the installation assistant (not the App). I also upgraded the firmware to 1.0.1.76_1.0.80.

       

      After completing the setup all seams to be OK so move the extender to anotyher part of the house and reconnect. Again all seams OK. Then the next day the extender has lost connection to the internet but appears to have a strong connection the Telstra router.

      • plemans's avatar
        plemans
        Guru - Experienced User
        Dec 22, 2021

        2 things to try. 

        1. setup a static ip address in the telstra router for the extender. Maybe its not reassigning an IP address when the lease expires. 

        2. try downgrading the firmware on the extender a version or 2. sometimes the latest versions can introduce bugs.