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Forum Discussion

silverstar1's avatar
silverstar1
Tutor
Nov 07, 2021

Connection to Router Issues

My nighthawk extender EAX20 (AX1800 4-Stream Wifi Mesh Extender) is no longer connecting to my router. I have changed my router password but it still keeps saying it cannot connect.  Help please ?
plemans's avatar
plemans
Guru - Experienced User
Nov 07, 2021

what router do you have?
have you tried factory resetting the EAX20 and reinstalling using the installation assistant? 

  • silverstar1's avatar
    silverstar1
    Tutor
    Nov 07, 2021
    It’s a huwaii router.

    All my other devices are connecting in except for the nighthawk. I haven’t done a factory reset yet
    • plemans's avatar
      plemans
      Guru - Experienced User
      Nov 07, 2021

      Try the factory reset and reinstall using the installation assistant and NOT wps. 

      • silverstar1's avatar
        silverstar1
        Tutor
        Nov 07, 2021
        Will do thanks very much