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cubenz's avatar
cubenz
Tutor
Dec 01, 2012

DGN3500 & Vista - No Internet Connection

I have a Vista Home Premium PC with a Broadcom wifi card in it trying to connect to a DGN3500.

All other devices in the house can (generally) connect - this includes laptops, ipad, iphon, ipod, printer, Mac & Wii! - it is only the Vista machine that has a problem, so it is likely a Vista problem.

I have tried re-setting the TCP/IP stack using the instructions here, and have updated the driver to one available here, which was newer that the one that was running.

When I try and connect Windows either says that no networks are available or the network is available with 4/5 bars of signal. If it is available and I connect it says 'successfully' connected, but the PC is not given an IP address and does not appear on the 'Connected Devices' list, so I doubt the vercity of the Connected claim.

Occasionally it will connect for a short time (long enough for me to go Hurrah! and enter a celebratory search in Google), but not long enough for my patient son to play minecraft with his mates!

Any suggestions welcome!

Thanks in advance.

5 Replies

  • jmizoguchi wrote:
    Do you test with mix combination wireless mode and encryption?


    I'm not sure I know what that means.

    Encryption is WPA-Personal with AES encryption - are you suggesting I try something else?
  • Happy for the thread to be moved to the correct forum where best help is available.

    Wireless mode is set to Up To 150Mbps - options are b&g, g only, Up to 150M and Up to 300M.

    Which will give the most reliable service?