EAX connecting to laptop has no internet problem

I have an RAX200 router smart connecting to an EAX80 extender, both with the latest firmware. When I have my mac laptop connect to the extender in the beginning of the day, it says that laptop cannot...

olympos1625

NETGEAR Employee Retired

Jan 05, 2022

Hi trialcritic,

Good day!

Welcome to NETGEAR Community!

Thank you for reaching out. I assumed you followed the steps on the link that you have provided and still got no internet access, is that correct? If yes, was the extender working before on your network? If yes, did you try to reset the extender and try to reinstall it? Does this affect all wireless devices connected to the extender? Have you tried the wired connection to the extender if it does have internet? What are the LEDs on the extender?

Please do not hesitate to let me know if you need further assistance.

Regards,

Oliver

Community Team

trialcritic

Guide

Jan 09, 2022

Hi Oliver

It affects all the devices connected to the extender
I have the problem even after a reinstall
It happens some times, it works at times

I understand your question about the wired connection. Let me try that

Thanks

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EAX connecting to laptop has no internet problem