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Forum Discussion
EAX connecting to laptop has no internet problem
I have an RAX200 router smart connecting to an EAX80 extender, both with the latest firmware. When I have my mac laptop connect to the extender in the beginning of the day, it says that laptop cannot...
Hi trialcritic,
Good day!
Welcome to NETGEAR Community!
Thank you for reaching out. I assumed you followed the steps on the link that you have provided and still got no internet access, is that correct? If yes, was the extender working before on your network? If yes, did you try to reset the extender and try to reinstall it? Does this affect all wireless devices connected to the extender? Have you tried the wired connection to the extender if it does have internet? What are the LEDs on the extender?
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
Hi trialcritic,
We would like to do a follow-up on this one. Have you tried the wired connection? What are the LEDs on the extender?
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
The wired connection worked.
The debug took too long. I gave up and returned it.
Thanks for your help. I realize this is not easy.
Hi trialcritic,
We are really sorry again for the inconvenience this has caused you. Rest assured that your feedback will help us improve our product and services in the future. We hope we can still regain your trust.
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team