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Forum Discussion

Larrsz's avatar
Larrsz
Guide
Apr 09, 2023

EAX12 doesn't see and won't connect to my 5ghz network

I have AT&T Fiber with a BGW320-500 router/gateway. It broadcasts one SSID for both networks allowing for the best connection for each specific device. I have a couple of dead (or very poor) wifi spo...
plemans's avatar
plemans
Guru - Experienced User
Apr 09, 2023

What firmware is on the EAX?
Are you using any special characters in the ssid/password?

 

  • Larrsz's avatar
    Larrsz
    Guide
    Apr 10, 2023

    Firmware is 1.0.3.34

     

    The SSID and password both use _ in them. I also have a couple of neighbors using the same AT&T device, with different SSIDs of course, and they also only show under the 2.4Ghz network as well. Nothing from them shows in the 5Ghz table either. 

    • plemans's avatar
      plemans
      Guru - Experienced User
      Apr 10, 2023

      Have you tried setting it up using the wps method? 

      try that and then log into the EAX's status page and get a screensnip. 

       

      • Larrsz's avatar
        Larrsz
        Guide
        Apr 10, 2023

        I'll do that today. I also did verify that my phone can connect with a strong signal via 5Ghz to the router from the same point where the extender is.