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Forum Discussion
Larrsz
Apr 09, 2023Guide
EAX12 doesn't see and won't connect to my 5ghz network
I have AT&T Fiber with a BGW320-500 router/gateway. It broadcasts one SSID for both networks allowing for the best connection for each specific device. I have a couple of dead (or very poor) wifi spo...
Larrsz
Apr 10, 2023Guide
OK, using WPS, the AX1600 (EAX12) connects to the 2.4Ghz network only and this is with the extender in the same room as the router, so I am sure it is not a signal strength issue. I am only getting a 144Mhz connection using 2.4 and with this being a repeater, I get only about half that in my connected devices. Surely if I could get this to connect via 5Ghz it would surely be better (wifi6).
plemans
Apr 10, 2023Guru - Experienced User
So log into the extender using its ip address and get a screensnip of its status page
- LarrszApr 10, 2023Guide
- plemansApr 10, 2023Guru - Experienced User
Try factory resetting the primary router and the EAX and reinstall them. Maybe something is off in the primary router
- LarrszApr 10, 2023Guide
Resetting both did nothing. Same thing as before.
Playing around in the Netgear settings in the extender, I saw a setting that can be turned on to allow a device to connect to both 2.4 and 5Ghz networks at the same time. I can't find that same setting in the AT&T gateway, but I wonder if this is the same issue. I also wonder if I should set up the 2.Ghz and 5Ghz networks with different SSIDs in the gateway. I guess tonight I will try that and see if there is any difference.