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Forum Discussion
Larrsz
Apr 09, 2023Guide
EAX12 doesn't see and won't connect to my 5ghz network
I have AT&T Fiber with a BGW320-500 router/gateway. It broadcasts one SSID for both networks allowing for the best connection for each specific device. I have a couple of dead (or very poor) wifi spo...
plemans
Apr 11, 2023Guru - Experienced User
got an old router sitting around? Or friends with a neighbor?
I'd try it on a different router to see if it is indeed a router issue or if something is bad within the extender.
Larrsz
Apr 11, 2023Guide
Funny you should ask and how I believe this is related to the AT&T gateway. My neighbor has cable internet and his own router and the AX1600 can see both of his networks (2.4 and 5Ghz) in the app even though they also are not separate SSIDs. And, as I said before, I can see at least one other neighbor's AT&T network since they haven't changed the SSID from the default and it only shows the 2.4Ghz network. So, I will surmise that this extender just doesn't play well with the AT&T gateway. It wouldn't surprise me, as I said before, that this is by design on AT&T's part. AT&T offers their own mesh extenders at $10 per month rental and although those same units are available all over the internet for purchase, it seems that many people say they cannot be made to use with the AT&T gateway either without the rental fee.
My solution is that I will either run a MOCA setup since I happen to have cable outlets where I need them, or I will just buy my own mesh system and setup the AT&T gateway in passthrough mode. No way I will give them $10 per month for a mesh extender since either of the other solutions is about the cost of one year of their "rental".