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Forum Discussion
MisterK
Jun 09, 2023Aspirant
EAX12 Extender and T-Mobile Home Internet Gateway?
 I have a T-Mobile Home Internet gateway that sends out both 2.4GHz and 5GHz bands on one SSID. I setup my new EAX12 Extender yesterday with the help of a Netgear support technician. We could not get ...
MisterK
Jun 09, 2023Aspirant
I don't know what you mean by "setting its status page from front haul/backhaul." Here's a screen shot of the browser page. It shows no connection to the router's 5GHz, but it shows all of my connected devices using the 5GHz. It's confusing to say the least.
plemans
Jun 09, 2023Guru - Experienced User
Correct, you don't have the 5ghz backhaul setup to the router. And 2.4ghz is a really slow network. So everything is running through that and probably not working at very fast speeds.
I'd rerun the installation assistant and try to get the 5ghz connected.
what router are you connecting it to?
- MisterKJun 09, 2023AspirantI'm connecting to my T-Mobile Sagemcom Fast 5688W Gateway. Like I said, it sends out both bands using one SSID. I talked with support, and that rep felt the extender was working correctly. They told me I could turn off Smart Connect and then I would see the two different networks broadcast from the gateway. I'm not having any trouble with speed or connections to my devices. In fact, the extender is giving my distant devices a much better signal. I think I'm going to assume this setup is correct. I may play with it later to experiment, but at the moment I will let it as is. - schumakuJun 09, 2023Guru - Experienced UserAs plemans already mentioned: Your extender does not make use of the (much faster, lower reach however) 5 GHz wireless connection to your ISP CPE. Can just guess that the distance to the ISP router for 5 GHz is to high, or the EAX12 failed to detect the 5 GHz Bruce SSID. Sure, it works for the moment - all traffic is squeezed over the 2.4 GHz band only. And your extender AP is configured to bring up both the 2.4 and the 5 GHz radio as the Access Point side. - MisterKJun 10, 2023AspirantOK, thanks for the info. I will work on splitting the bands on my router and then redo the extender setup.