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Forum Discussion

whillwpg's avatar
whillwpg
Aspirant
Feb 01, 2022

EAX15 kills wifi network

Connected using WPS to Telmex Arcadyan router mode n, speed tests 12mbs download. After 1 to 3 hours, speed drops to 0.25mbs download. Unplug and replug, network recovers back to 12mbs. Telmex suffer...
olympos1625's avatar
olympos1625
NETGEAR Employee Retired
Feb 10, 2022

Hi whillwpg,

 

Good day!

 

Welcome to NETGEAR Community!

 

Thank you for reaching out. We are sorry to hear about your experience with the extender. We would like to endorse you to NETGEAR Level 2 support team for callback. Please provide the following information:

 

Name:

Email:

Phone:

Preferred schedule (at least 2 days ahead)

Timezone:

Device S/N:


 

Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.

 

I am looking forward to your response.

 

Regards,

 

Oliver

Community Team

  • olympos1625's avatar
    olympos1625
    NETGEAR Employee Retired
    Feb 17, 2022

    Hi whillwpg,

     

    We would like to do a follow-up on this one. 

     

    Regards,

     

    Oliver

    Community Team