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Forum Discussion
candlebot
Feb 22, 2021Tutor
EAX20 AX1800 Mesh Extender won't connect to XR500 Nighthawk Router
Router Info:
Board ModelFirmware VersionDumaOS Name
| NETGEAR XR500 |
| V2.3.2.114 |
A7Legit |
Extender Info:
EAX20 - AX1800 Mesh Extender
For some reason I cannot get my extender to provide internet access to connected devices. I have the router setup and the extender setup and it just recently stopped working.
I reinstalled the extender to my network, and it successfully connects to the network on the setup page and completes setup. However, I am unable to access webpages when connected to the extender. Attemped on multiple devices, multiple different people attemtped multiple devices. When I attempt to update the firmware I get "error: no internet connection"
But on the main extender status page (mywifiext . net or the local version) I get all green lights and strong connection indicators. So it seems like my extender is connected to my router but not passing the internet signal through to the connected devices.
Please let me know what other info I can provide to be helpful
What actual version of firmware is on the extender?
Have you tried manually updating the extender, then doing a factory reset and reinstall?
11 Replies
- plemansGuru - Experienced User
did you set it up using wps?
If so, try factory resetting the extender and installing it using the installation assistant.
Nope, I set it up using the installation assistant both times
- plemansGuru - Experienced User
What gateway is the xr500 connecting to
- plemansGuru - Experienced User
What actual version of firmware is on the extender?
Have you tried manually updating the extender, then doing a factory reset and reinstall?
THANK YOU, plemans!