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Forum Discussion

candlebot's avatar
Feb 22, 2021
Solved

EAX20 AX1800 Mesh Extender won't connect to XR500 Nighthawk Router

Router Info: 

Board ModelFirmware VersionDumaOS Name

NETGEAR XR500
V2.3.2.114

A7Legit

 

Extender Info: 

EAX20 - AX1800 Mesh Extender

 

For some reason I cannot get my extender to provide internet access to connected devices. I have the router setup and the extender setup and it just recently stopped working.

 

I reinstalled the extender to my network, and it successfully connects to the network on the setup page and completes setup. However, I am unable to access webpages when connected to the extender. Attemped on multiple devices, multiple different people attemtped multiple devices. When I attempt to update the firmware I get "error: no internet connection"

 

But on the main extender status page (mywifiext . net or the local version) I get all green lights and strong connection indicators. So it seems like my extender is connected to my router but not passing the internet signal through to the connected devices. 

 

Please let me know what other info I can provide to be helpful 

11 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    did you set it up using wps? 

    If so, try factory resetting the extender and installing it using the installation assistant.