For mobile devices such as a smartphone, instead of transitioning to the EAX20 so when near the EAX20 the signal from the EAX20 conflicts with the router signal and causes very poor speed. The only way to fix this is to stop Wi-Fi and then resume Wi-Fi on the smartphone so it with now connect with the RAX20. For stationary items such as TVs and Roku devices, it works fine. I am useing the latest firmware available.

its not the extender or the router that causes phones/tablets/etc to roam but their own roaming protocols. We can't fix their roaming protocols sadly. What phone do you have? Do you have it up to date on its own firmware/software? Sometimes if the extender it to close to the router, it can cause roaming issues as well as the phone still picks up the router signal fine (per its own protocol)

I have trhe Samsung S21 smartphone running Android OS 13 which the latest updates. The S21 has Wi-Fi 6. The EAX20 is about 35 feet away from my Netgear RAX54S router. When connected to the RAX54S at close range I get over 600 Mbps and when connected to the EAX20 I can get close to 300 Mbps. When connected to both I get 20 Mbps.

If the router is putting out 600mbps, the 300mbps you get from the EAX20 is normal. Extenders by how they work drop throughput 50%. this happens because they have to use the same chip for single/dual band extenders to go router----extender and then extender----device. And it can't do both at once. So if you're getting 300mbps when connected to the EAX20 and 600mbps with the router, thats normal. I have no idea what you mean by 20mbps when connected to both. You can't connect to both at once.

I realize it is normal for the EAX20 lower download speed when connected to the S21 of about 300 Mbps. This only happens if I turn of the S21 Wi-Fi when I am near the EAX20 and then turn it on again. It the connect only to the EAX20. If I go near the EAX20 without doing this I assume the S21 is either trying to combine the signal from both the RAX54S and the EAX20 or it the additional EAX20 signal is blocking reception from the RAX54S. That is wnen the S21 gets a maximum download speed of 20 Mbps.

or it could be connecting to the 2.4ghz on the RAX. It won't connect to both at once. It doesn't have that capability.

EAX20 In Mesh Mode - WiFi Probelm With Mobile Devices

15 Replies

plemans
Guru - Experienced User
Jan 21, 2023
its not the extender or the router that causes phones/tablets/etc to roam but their own roaming protocols. We can't fix their roaming protocols sadly.

What phone do you have?

Do you have it up to date on its own firmware/software?

Sometimes if the extender it to close to the router, it can cause roaming issues as well as the phone still picks up the router signal fine (per its own protocol)
- PaulGo
  Luminary
  Jan 21, 2023
  I have trhe Samsung S21 smartphone running Android OS 13 which the latest updates. The S21 has Wi-Fi 6. The EAX20 is about 35 feet away from my Netgear RAX54S router. When connected to the RAX54S at close range I get over 600 Mbps and when connected to the EAX20 I can get close to 300 Mbps. When connected to both I get 20 Mbps.
  - plemans
    Guru - Experienced User
    Jan 21, 2023
    If the router is putting out 600mbps, the 300mbps you get from the EAX20 is normal. Extenders by how they work drop throughput 50%.
    
    this happens because they have to use the same chip for single/dual band extenders to go router----extender and then extender----device. And it can't do both at once. So if you're getting 300mbps when connected to the EAX20 and 600mbps with the router, thats normal.
    
    I have no idea what you mean by 20mbps when connected to both. You can't connect to both at once.

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EAX20 In Mesh Mode - WiFi Probelm With Mobile Devices