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Solved
EAX20 VOIP?
I just recently received a VOIP phone. I connected the ethernet cable to one of the ports on the back of my EAX20 but the phone is not powering up. When I tested the phone at the location where I got...
Islapkids wrote:
I just recently received a VOIP phone. I connected the ethernet cable to one of the ports on the back of my EAX20 but the phone is not powering up.
When I tested the phone at the location where I got it, all I had to do was plug the ethernet cable into the port and the phone started work.
Not powering up? Reads like they showed you the usage of this unknown VoIP phone in an environment with PoE (Power over Ethernet). On normal Ethernet ports, like on the EAX20 (or virtually all Internet routers or gateways), there is no PoE.
Nothing does prohibit to power-up the VoIP device in case there is an Internet connectivity issue. It would simply fail to place to receive calls. Does this magic VoIP phone come with an external power adapter, too?
Islapkids wrote:
I just recently received a VOIP phone. I connected the ethernet cable to one of the ports on the back of my EAX20 but the phone is not powering up.
When I tested the phone at the location where I got it, all I had to do was plug the ethernet cable into the port and the phone started work.
Not powering up? Reads like they showed you the usage of this unknown VoIP phone in an environment with PoE (Power over Ethernet). On normal Ethernet ports, like on the EAX20 (or virtually all Internet routers or gateways), there is no PoE.
Nothing does prohibit to power-up the VoIP device in case there is an Internet connectivity issue. It would simply fail to place to receive calls. Does this magic VoIP phone come with an external power adapter, too?
It does have a power supply port, but one was not given to me. So, I am assuming you are correct and, in the office where I was shown the phone, they probably had PoE, I hadn't thought about that.
I've called the vendor to get the power supply and hopefully this will resolve the issue.
And it's not a magic VoIP phone. If it were, I think it would work regardless.
Thanks for the assist.