Forum Discussion

Aspirant

Jul 28, 2022

eax80 "enable media server" blocked access to both ready storage and admin web

hi all i have eax80 extender its currently setup as access point and have a 4tb usb drive connected to its usb port when i check the "enable media server" box after about 5 - 10 min i will no long...

olympos1625

NETGEAR Employee Retired

Jul 29, 2022

Hi @faisalalsalm,

Welcome to NETGEAR Community!

Thank you for reaching out. We are sorry to hear about your experience with the extender. Just to clarify, the issue started after using a new hard drive, Is that correct? If yes, may we know the brand and model? With your old hard drive, you didn't encounter similar issue, is that correct? How many hard drives did you try already and what are the brands and models? Please try downgrading the firmware and resetting the extender as well.

Please do not hesitate to let a know if you need further assistance.

Regards,

Oliver

Community Team

faisalalsalm
Aspirant
Jul 29, 2022
hi
the old 1tb was WD my passport

the new one is 4tb WD my passport

i reattached the old 1 tb and its working fine but i needed more space
i did reset the extender and it didn't help
i will try new one just to make sure i have a 5tb WD element
faisalalsalm
Aspirant
Jul 31, 2022
so i tried these HDD
WD 5TB my passport didn't work
WD 4TB my passport didn't work
WD 5TB elements didn't work
WD 5TB BLACK P10 didn't work
WD 2TB my book didn't work
Hitachi 1TB didn't work

the only ones that works
WD 2 TB my passport ultra works
WD 1 TB my passport works
i dont know why
- olympos1625
  NETGEAR Employee Retired
  Aug 05, 2022
  Hi @faisalsalm,
  
  Thank you for the update. Do those HDDs that don't work have passwords in them or password protected?
  
  I am looking forward to your response.
  
  Regards,
  
  Oliver
  
  Community Team
  - faisalalsalm
    Aspirant
    Aug 05, 2022
    Hi
    All the hdd have no password or any other software