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Forum Discussion
eax80 "enable media server" blocked access to both ready storage and admin web
hi all i have eax80 extender its currently setup as access point and have a 4tb usb drive connected to its usb port when i check the "enable media server" box after about 5 - 10 min i will no long...
Hi @faisalalsalm,
Welcome to NETGEAR Community!
Thank you for reaching out. We are sorry to hear about your experience with the extender. Just to clarify, the issue started after using a new hard drive, Is that correct? If yes, may we know the brand and model? With your old hard drive, you didn't encounter similar issue, is that correct? How many hard drives did you try already and what are the brands and models? Please try downgrading the firmware and resetting the extender as well.
Please do not hesitate to let a know if you need further assistance.
Regards,
Oliver
Community Team
so i tried these HDD
WD 5TB my passport didn't work
WD 4TB my passport didn't work
WD 5TB elements didn't work
WD 5TB BLACK P10 didn't work
WD 2TB my book didn't work
Hitachi 1TB didn't work
the only ones that works
WD 2 TB my passport ultra works
WD 1 TB my passport works
i dont know why
Hi @faisalsalm,
Thank you for the update. Do those HDDs that don't work have passwords in them or password protected?
I am looking forward to your response.
Regards,
Oliver
Community Team
- Hi
All the hdd have no password or any other softwareHi @faisalalsalm,
Our support team is looking into this issue and would like to work with you
We would like to endorse you to NETGEAR Level 2 support team for a callback. Please DM me the following information:
Name:
Email:
Phone:
Preferred schedule (at least 2 days ahead)
Timezone:
Device S/N:
Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.
I am looking forward to your response.
Regards,
Oliver
Community Team