Forum Discussion

Aspirant

Jul 28, 2022

eax80 "enable media server" blocked access to both ready storage and admin web

hi all i have eax80 extender its currently setup as access point and have a 4tb usb drive connected to its usb port when i check the "enable media server" box after about 5 - 10 min i will no long...

faisalalsalm

Aspirant

Jul 31, 2022

so i tried these HDD

WD 5TB my passport didn't work

WD 4TB my passport didn't work

WD 5TB elements didn't work

WD 5TB BLACK P10 didn't work

WD 2TB my book didn't work

Hitachi 1TB didn't work

the only ones that works

WD 2 TB my passport ultra works

WD 1 TB my passport works

i dont know why

olympos1625

NETGEAR Employee Retired

Aug 05, 2022

Hi @faisalsalm,

Thank you for the update. Do those HDDs that don't work have passwords in them or password protected?

I am looking forward to your response.

Regards,

Oliver

Community Team

faisalalsalm
Aspirant
Aug 05, 2022
Hi
All the hdd have no password or any other software
- olympos1625
  NETGEAR Employee Retired
  Aug 06, 2022
  Hi @faisalalsalm,
  
  Our support team is looking into this issue and would like to work with you
  
  We would like to endorse you to NETGEAR Level 2 support team for a callback. Please DM me the following information:
  
  Name:
  
  Email:
  
  Phone:
  
  Preferred schedule (at least 2 days ahead)
  
  Timezone:
  
  Device S/N:
  
  Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.
  
  I am looking forward to your response.
  
  Regards,
  
  Oliver
  
  Community Team