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Forum Discussion

faisalalsalm's avatar
faisalalsalm
Aspirant
Jul 28, 2022

eax80 "enable media server" blocked access to both ready storage and admin web

hi all  i have eax80 extender its currently setup as access point and have a 4tb usb drive connected to its usb port when i check the "enable media server" box after about 5  - 10 min i will no long...
olympos1625's avatar
olympos1625
NETGEAR Employee Retired
Aug 05, 2022

Hi @faisalsalm,

 

Thank you for the update. Do those HDDs that don't work have passwords in them or password protected? 

 

I am looking forward to your response.

 

Regards,

Oliver

Community Team


 

faisalalsalm's avatar
faisalalsalm
Aspirant
Aug 05, 2022
Hi
All the hdd have no password or any other software
  • olympos1625's avatar
    olympos1625
    NETGEAR Employee Retired
    Aug 06, 2022

    Hi @faisalalsalm,

     

    Our support team is looking into this issue and would like to work with you

     

    We would like to endorse you to NETGEAR Level 2 support team for a callback. Please DM me the following information:

     

    Name:

    Email:

    Phone:

    Preferred schedule (at least 2 days ahead)

    Timezone:

    Device S/N:

     

    Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.

     

    I am looking forward to your response.

     

    Regards,

     

    Oliver

    Community Team