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Forum Discussion
EAX80 Extender & CAX80 Router switching between networks not working
I just got the EAX80 extender for our three story home and it totally solved the issue with two dead spots at the front of the house opposite of the router but now I am getting worse wifi in the mast...
Smart connect enables the smart roaming features. Its not that your network extender quit working, if its enabled on the router and extender, that it combines all the networks into one and lets your phone/tablet roaming between the networks based off the devices own roaming protocol.
So you don't "see" it as a separate network.
And you'll see lower speeds if you're on the 2.4ghz network. its a much slower network and more sensitive to interference. But it broadcasts much further and through more materials.
Ah so I need to enable smart connect on both?
Yesterday I attempted to enable it on the router first, but then when I tried to enable it on the extender the Nighthawk App couldn't connect to the extender anymore and I just had to reboot everything and disable smart connect on the router. What the order of operation to enable smart connect on both? Do I need to reset the extender and set it up as new after enabling it on the router?
Enable it on the router. That'll combine the 2.4ghz and the 5ghz for it.
You might need to re-run setup on the EAX so it knows what ssid to use since the router will have probably changed.
Try factory resetting the extender (push and hold reset for 7-15 seconds).
Then during the reinstall, leave "one wifi" and smart connect enabled.
That'll have the most seamless and easier operation.
You'll just have to keep in mind that the 2.4ghz will be slower because of how 2.4ghz works.