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Forum Discussion
joelpps
Jan 12, 2020Follower
ethernet port connection
I have gone through the setup and everthing seems to work except the speed of the ethernet connections. I have read in this board that the ethernet ports can be set to only use the 5GHz band, but I...
Christian_R
Jan 17, 2020NETGEAR Employee Retired
Hello joelpps,
This may sound silly but have you tried switching out the ethernet cable? What are the speed results for your wired devices that are connected to the extender? One thing to note is that a wired connection is different from a WiFi connection, specifically the 5GHz band is a WiFi connection). Wired devices do not connect to the 5GHz band.
If you recently purchased the device, you may try getting in contact with our support team using the link below as your device is provided with 90 days of complimentary support.
https://www.netgear.com/support/default.aspx
Christian