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Forum Discussion
Intubator
Mar 07, 2020Aspirant
Ethernet port on Extender has no connection
I have setup my mesh extender as an extender to my existing WiFi network wirelessly. The WiFi from the extender working fine. I tried to plug my computer into ethernet port on Netgear Mesh Extend...
plemans
Mar 09, 2020Guru - Experienced User
What firmware are you running?
What router is it connected to?
Have you made sure the extender is set it extender mode? (switch on the side)
Have you checked the cable or swapped cables?
Intubator
Mar 09, 2020Aspirant
- Hardware Version: EX6400v2
- Firmware Version: 0.0.124
Router is connected wirelessly to Spectrum WiFi router
It is on Extender mode
I have tried different cables
- plemansMar 10, 2020Guru - Experienced User
have you tried factory resetting and re-installing?
- IntubatorMar 11, 2020Aspirant
I have tried factory restore several times.
Shouldn't I be able to plug a Cat6 cable into ethernet port on device and plug cable into computer and see a connection?
- plemansMar 11, 2020Guru - Experienced User
Intubator wrote:I have tried factory restore several times.
Shouldn't I be able to plug a Cat6 cable into ethernet port on device and plug cable into computer and see a connection?----you should be able to. I can and i have that same model.
A couple things you can try.
1. swap cables or try a different device. maybe its not the extender
2. re-install the firmware. a reset only removes settings. if the firmware was corrupt for some reason, a reset doesn't overwrite it.
3. downgrade the firmware.
4. open a support case if you're still within warranty. maybe the ports bad.