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Forum Discussion
Intubator
Mar 07, 2020Aspirant
Ethernet port on Extender has no connection
I have setup my mesh extender as an extender to my existing WiFi network wirelessly. The WiFi from the extender working fine. I tried to plug my computer into ethernet port on Netgear Mesh Extend...
Intubator
Mar 09, 2020Aspirant
- Hardware Version: EX6400v2
- Firmware Version: 0.0.124
Router is connected wirelessly to Spectrum WiFi router
It is on Extender mode
I have tried different cables
plemans
Mar 10, 2020Guru - Experienced User
have you tried factory resetting and re-installing?
- IntubatorMar 11, 2020Aspirant
I have tried factory restore several times.
Shouldn't I be able to plug a Cat6 cable into ethernet port on device and plug cable into computer and see a connection?
- plemansMar 11, 2020Guru - Experienced User
Intubator wrote:I have tried factory restore several times.
Shouldn't I be able to plug a Cat6 cable into ethernet port on device and plug cable into computer and see a connection?----you should be able to. I can and i have that same model.
A couple things you can try.
1. swap cables or try a different device. maybe its not the extender
2. re-install the firmware. a reset only removes settings. if the firmware was corrupt for some reason, a reset doesn't overwrite it.
3. downgrade the firmware.
4. open a support case if you're still within warranty. maybe the ports bad.
- IntubatorMar 12, 2020Aspirant
I tried multiple cables and devices.
reinstalled firmware without help
reverted firmware no help
out of support 3-1-20