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Forum Discussion
EX 2700 unacceptable technical support
product info is irrelavent to my concern. I called tech support for help setting up a wifi extender for a client of mine. The technician, Alex Jones, launched into a hard sell to try and scare me int...
I'm doubting you actually talked to support. to get a hold of support you click "mynetgear" at the top, register an account and then the device. From there, is the option to contact support.
If you googled for a number, you more than likely got a scam/con site as the correct info isn't on there.
- I followed the tech support trail in the literature included with the product
gearhead support which netgear uses also has a tier'd system.
89.99-6 months
139.99- 1 year
229.99- 2 year
or 49.99 single incident.
none of those are the amount you were quoted.
Another reason it'd make me suspicious that you contact a non-netgear support.
I followed the tech support links provided with the product liturature...
tillford wrote:I followed the tech support links provided with the product liturature...
Ok just keep repeating your post.
fyi, this is the community forum where members of the public help others out. We're not netgear. We're not paid. We're just here helping othes.
good luck
Sorry, not sure why it is posted twice. The question I posed and the whole purpose of my original post was, if what I experienced is acceptable? and more importantly, who can I contact that would be interested in this behavior?