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Forum Discussion
EX 2700 unacceptable technical support
product info is irrelavent to my concern. I called tech support for help setting up a wifi extender for a client of mine. The technician, Alex Jones, launched into a hard sell to try and scare me int...
tillford wrote:I followed the tech support links provided with the product liturature...
Ok just keep repeating your post.
fyi, this is the community forum where members of the public help others out. We're not netgear. We're not paid. We're just here helping othes.
good luck
Sorry, not sure why it is posted twice. The question I posed and the whole purpose of my original post was, if what I experienced is acceptable? and more importantly, who can I contact that would be interested in this behavior?
Again, this is the public forum.
You're best bet would be to follow the "mynetgear" router I alluded to above. this ensures you actually contact netgear. And not a scam/con site.
That's how you actually contact netgear.
Or if you contacted gearhead which runs netgears "purchased support", use their contact info. If you actually called gearhead which has a number, you'd want to report it to them.
Again, doubting as the prices don't line up. and I have a feeling those chats are auto-recorded so I doubt an actual rep would risk his job for one last jab.