NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
EX 2700 unacceptable technical support
product info is irrelavent to my concern. I called tech support for help setting up a wifi extender for a client of mine. The technician, Alex Jones, launched into a hard sell to try and scare me int...
I just had the same problem with Alex. He went through my computer, told me I had an unsecured Network and depending on my age what it will cost to fix the problem. He was rude and said I had to tell him I am sorry 10 times or he would not release my computer. I disconnected with him. What the hell kind of service are you people providing? I will never own or use another Netgear product in my lifetime and will be telling my experience with your compl,any on Social media.
I feel your frustration but wait, it gets worse... good luck finding anyone who cares or can do anything about it
tillford If you didn't actually contact netgear support, there isn't anything to be done about it.
None of your information matched up to what netgear charges for support and there a bunch of scam/con sites that people get directed to if they google support.
If you paid for support and they were sketchy, dispute the charge with your CC.
Thanks for confirming my responce to hbbaldwin. We both followed support links in the literature provided by netgear... why would netgear allow this type of support?
