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Tommytoff's avatar
Tommytoff
Aspirant
Dec 21, 2023

EX 3100 Extender

Hi all,  I have an EX 3110 Ac750 wifi extender that I have just factory reset. Now I cannot access it. I have tried unsuccessfully logging into WWW  MY WIFI EXT . NET and http://192.168.1.3. Both p...
Tommytoff's avatar
Tommytoff
Aspirant
Dec 21, 2023

The extender is working fine with all lights working, no blinking.

I have held in the factory reset to clear it and now just two greens solid.

It is detected as Netgear_EXT.

Seems Netgear won't secure their My wifi Ext page and cannot access that one to log in to reset passwords and put in the new ISP and login.

Multiple browsers gave warnings that the page is down till Netgear sorts their sh*t out

I've even tried using the Netgear Genie but all that does is show it is on the network map but no access avail

plemans's avatar
plemans
Guru - Experienced User
Dec 22, 2023

1. when its in the netgear_ext its not supposed to be secured. otherwise, how would you set it up? Its designed to be open to connect to and go through setup. 

2. When its in factory state, its not connected to the internet. there's no connection back to netgear or anything else. So there isn't anything to "sort out". 

3. Usually when you get errors like you're getting, its related to a browser or PC issue. Did you try a different web browser or PC? Make sure any vpn's, private macs, private IP address, or relay services are disabled. 

  • Tommytoff's avatar
    Tommytoff
    Aspirant
    Dec 22, 2023

    Have a look at the photo I have provided of a screenshot, 4 browsers, Edge, Chrome, Firefox and Brave.

    All show the same answer when trying to go to the My Wifi EXt website to log into the extender.

    I have tried straight out logging into it and it does not allow as it needs to go to the previous mentioned website to do everything and Netgear does not have a secure connection to that page.

    No I do not use a VPN or private network or relay services and it is Windows, so no Mac address.

    Even before it was in its factory state, I was unable to get to the website that gives me access to the extender to make any changes. That is why I tried the factory reset, hoping it might be easier to re-do the initial setup.

     

    Humour me and try going to the same website so you can see for yourself.

    If you are not logged into the said extender, the website says unavailable

     

    The only reason I got to open the Edit IP settings was I was quick on hitting properties after the attempt to connect to the EX3110 failed and my wifi was trying to default back to my current ISP. That editing just hung till I got sick of it (5 mins or so) and hit cancel.

    So to re-iterate, does anyone have a genuine answer that explains how to enable to log in, rather than giving answers that is troubleshooting (which I have done)?

    4 Web browsers saying the same thing

    • plemans's avatar
      plemans
      Guru - Experienced User
      Dec 22, 2023
      Click advanced and then proceed to site
      • Tommytoff's avatar
        Tommytoff
        Aspirant
        Dec 23, 2023

        I think you need to stop treating people like they are stupid.

         

        Don't you think i have tried that?

        I appreciate your trying to solve this issue.

         

        I'm starting to form the opinion that this community and Netgear site is becoming such a disappointment for anyone, that you are the only one left offering suggestions

         

        www my wifi ext net  uses an invalid security certificate.

        The certificate is not trusted because it is self-signed.

        Error code: MOZILLA_PKIX_ERROR_SELF_SIGNED_CERT

         

        www my wifi ext net  normally uses encryption to protect your information. When Chrome tried to connect to www my wifi ext net  this time, the website sent back unusual and incorrect credentials. This may happen when an attacker is trying to pretend to be www my wifi ext net  or a Wi-Fi sign-in screen has interrupted the connection. Your information is still secure because Chrome stopped the connection before any data was exchanged.

        You cannot visit www my wifi ext net  right now because the website uses HSTS. Network errors and attacks are usually temporary, so this page will probably work later.

         

        Common Name (CN)
        www routerlogin net
        Organisation (O)
        Netgear
        Organisational Unit (OU)
        Home Consumer Products

        Issued By

        Common Name (CN)
        www routerlogin net
        Organisation (O)
        Netgear
        Organisational Unit (OU)
        Home Consumer Products

        Validity Period

        Issued On
        Saturday, 1 January 2011 at 20:00:26
        Expires On
        Tuesday, 29 December 2020 at 20:00:26

        SHA-256 Fingerprints

        Certificate
        6e7bb27d84973973ff1e0c6e77ab249e8e133a1216f137352af67166ccffc2ee
        Public key
        f586bd7f0f62ae74e20840ad35c5cd6b2ef6ac7bf2a874b0c875ee53b974b610

         

        Here is the answer that I get when clicking Advanced. I seem to remember very early in this string of mentioning Netgear needs to sort their sh*t out. To which you replied, there is nothing that needs sorting.

         

        So if you have any working ideas how to fix this issue, I'd really like to know.

         

        BTW, I tried Netgear support, which because my extender is old, I have to buy a support request, which is 1.5 times more expensive than buying a new extender. Go figure