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Forum Discussion
mstith
Aug 21, 2022Tutor
EX 3700 extender 2 g band no longer working
My 2 Ghz band no longer works (connected no internet) I have tried to factory reset through the setup; AND STILL NOTHING - NOT sure what to do besides trash it an buy some other extender. Thanks,...
mstith
Aug 22, 2022Tutor
Firmware: V1.0.0.96_1.0.62 Recently updated
It is an xfinity router-
I have set it up using the online setup (genie). I haven't used the WPS method ever.
Thank you!
plemans
Aug 22, 2022Guru - Experienced User
What xfinity router is it?
Are you using any special characters or spaces in the ssid/password? If so, try removing them.
You can also try using WPS. I'm a fan of the installation assistant but sometimes wps works well
- mstithAug 23, 2022Tutor
Xfinity device Technicolor CGM4140COM | Model number: CGM4140COM it is black and a slanted top side with a WPS button (lower left) and a light in the lower right corner.
No special characters in the SSID or password....
I did try to use the WPS option.... and it didn't seem to do anything different. Still no 2g band...
Thank you for the suggestions and help....
- plemansAug 23, 2022Guru - Experienced User
When you log into the extender, what does the settings page show for the status?
- mstithAug 24, 2022Tutor
But when trying to connect to the 2 g band - CONNECTED WITHOUT INTERNET- is the message. Multiple devices trying to connect to the 2g band with no luck. 5G band works and connects without issues.