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Forum Discussion
Red193
Feb 20, 2023Follower
Ex 7700 won't connect
When trying to set up range extender it just says connection failed and gives no reason as to why or how to fix it
plemans
Feb 20, 2023Guru - Experienced User
what firmware is on the extender?
What router are you connecting it to?
Did you set it up using the push button WPS option?
If so, factory reset the extender and set it up using the installation assistant.
To factory reset, push and hold the reset button for 7-15 seconds while powered on.
Here's a video of how to use the assistant.
https://www.youtube.com/watch?v=yJVklshxBMk