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Forum Discussion
Billblackwell
Aug 16, 2019Aspirant
EX2700 Connected No Internet
Device has been working fine for months and now it connects like I always did but now it says No Internet. I have updated the firmware on my Router to the newest thinking that may fix the problem. S...
Christian_R
Aug 21, 2019NETGEAR Employee Retired
Hello Billblackwell - Would you mind providing us with the LED light status of the extender along with the firmware version the extender is currently on.
~Christian
- BillblackwellAug 22, 2019Aspirant
Installed V1.0.1.52 firmware
Still shows the same.
All lights are green
- Christian_RAug 22, 2019NETGEAR Employee Retired
Billblackwell - Factory reset the extender by pressing on the small black button using a pin for 15+ seconds then join the NETGEAR_EXT wifi network using a phone or laptop. After you connect to the NETGEAR_EXT network with your phone or laptop, browse to www.mywifiext.net and follow the setup instructions.
Please let me know during what step of this process you run into issues with. I would recommend setting up the extender in the same room as the router before moving it to the designated area.
~Christian
- BillblackwellAug 23, 2019Aspirant
Went all the way through your instructions.
It acts like everything goes good (login etc)
After login......
Still the same. I bought a new one and it works fine.
Gonna toss this one.
Thanks for your efforts....