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ArsyMarci's avatar
ArsyMarci
Aspirant
Apr 19, 2020
Solved

EX2700 seems to have caused issues with my wifi

I have a Sky Q hub but have always had one room in the house that is a bit of a wifi black spot.  As we are in lockdown and it is my sons bedroom that is affected, I bought a EX27200 extender, plugge...
  • ArsyMarci's avatar
    ArsyMarci
    Apr 19, 2020
    Only once lockdown is lifted apparently! Thanks for trying to help 🙂
plemans's avatar
plemans
Guru - Experienced User
Apr 19, 2020
ArsyMarci wrote:

I have a Sky Q hub but have always had one room in the house that is a bit of a wifi black spot.  As we are in lockdown and it is my sons bedroom that is affected, I bought a EX27200 extender, plugged in, set up and all seemed ok.  After a couple of hours all wifi connectivity was lost upstairs, both with and without the extender.  We now have intemittent wifi, literally only lasting up to a minute at a time if we can get it at all upstairs.  I have tried rebooting the router and factory resetting the extender.  I also tried updating the firmware but couldn't establish what the latest version available acutally is.

My router uses 2.4ghz and 5ghz, have I bought the wrong extender?

Can anyone help please?  Thanks

 

so the wifi doesn't work even if the extender is unplugged?