ex2700 will not pick up IP or connect via mywifiext

Question

This device cannot be accessed using cable or wifi, via mywifiext.&nbsp; It is on my router but not in the DGHP table, so has no IP address. No device light is displayed. It has been factory reset a few times with no impact.&nbsp; Purchased in July2016 it is in warranty until July 2018. I think the hardware is goosed.&nbsp; Anyone got any ideas for me?

jvasanth1984 · Answer

Hi&nbsp;colinb100,&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; When you reset and attempt to reconfigure it, does it give you the page for setup? If your device cannot connect to it wireless, try to connect wired and check if that helps.

colinb100 · Answer

Thanks for your reply. I do not get to a configuration page whether I use wifi or fixed ethernet cable. I get a default page which tells you what to do depending on OS. So for me its windows.&nbsp; I am using a laptop, which worked fine doing the same thing on another extender elsewhere in the house.&nbsp;

jvasanth1984 · Answer

Hi&nbsp;colinb100,&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Did you tried assigning static IP and checked if you can access it? Let me know if you need assistance in setting up static IP.

colinb100 · Answer

Hi. Thanks for the suggestion. Just to make things more complicated... looking at the device table it turns out that the device I have and the MAC address on the back of it are not the same.&nbsp;SO... I can now see that it has an IP address... though the device light does not come on... and despite repeated resets I cannot get to the devices configuration in order to change the settings on it.&nbsp; SO same problem though at least I now know it is talking to the Router.&nbsp; Any other ideas?

colinb100 · Answer

This device is not functional.&nbsp; That is my deduction.&nbsp; I am now left with warranty left, but unable to access it without paying for support. I am going to go to trading standards as this and many other devices are sold under false pretences. It has a 2yr warranty which one cannot access without spending more money. That is not how it works in UK law. Thanks for all inputs folks.

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ex2700 will not pick up IP or connect via mywifiext

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