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Forum Discussion
emk559
Dec 15, 2021Tutor
EX3110 – AC750 Dual Band WiFi Range Extender - cant connect
hi there. I am pulling my hair out over trying to connect to my ext. It asks for the security code to my network and It wont accept what I am putting in. I have otherwise been connect for several mon...
plemans
Dec 15, 2021Guru - Experienced User
Try factory resetting the extender and installing it using the installation assistant.
Don't install using wps.
emk559
Dec 15, 2021Tutor
I think I tried to do this by holding the button down for 7 secs? Or is there another way? I cant find the page for reinstallation regardless.
- plemansDec 15, 2021Guru - Experienced User
Yes, to factory reset push and hold resest for 7-15 seconds while its powered on. The lights should blink.
Then follow the installation assistant guide. Its on the support site or you can follow the video.
https://www.youtube.com/watch?v=yJVklshxBMk
- emk559Dec 16, 2021Tutor
hi there. I did as the video said but when I type in the name of the website, after connecting to the correct wifi, this appears and I cant come any further.
- michaelkenwardDec 16, 2021Guru - Experienced User
After you have reset the extender you need to set it up again to work with whatever router you are using.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
WiFi Range Extenders & Nighthawk Mesh - NETGEAR Communities
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.