NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

marc_e's avatar
marc_e
Initiate
May 24, 2023

EX3110 AC750

I installed my extender and have no issues connecting to its SSID on either band. However, after installing it, I can no longer connect to my original wifi SSID from any device.   Any ideas what mi...
plemans's avatar
plemans
Guru - Experienced User
May 24, 2023

What router is it? 

did you setup the extender using wps or using the installation assistant? 

  • marc_e's avatar
    marc_e
    Initiate
    May 24, 2023

    wps

    • plemans's avatar
      plemans
      Guru - Experienced User
      May 24, 2023

      Factory reset the extender  and set it up using the installation assistant.

      To factory reset, push and hold the reset button for 7-15 seconds while powered on. 

      Here's a video of how to use the assistant. 

      https://www.youtube.com/watch?v=yJVklshxBMk