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Forum Discussion
EX3700 - Problems installing
My son has just purchased an EX3700 wifi range extender: The extender does not connect to our router using WPS When I try to connect to either: XXX_2GEXT or XXX_5GEXT with our routers password ...
Something you can try.
1. factory reset the extender. Push and hold the reset for 7-15 seconds while the extender is fully booted up. That'll get you back to factory.
2. then hardwire into the extender via the ethernet port. Disable the wifi on whatever device you connect to it so that device doesn't default back to the wireless connection. Then try to log into the extender to manually set it up.
3. don't use wps. not all device manufacturer's code wps the same and can create issues. so use the installtion wizard.
to contact support, you click "mynetgear" at the top. register an account and then the device. From there you can contact support.