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Enzuigiri's avatar
Enzuigiri
Initiate
Jun 07, 2024
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EX3700 Cannot Update Firmware

Hi, can anyone assist me with the update of firmware for the EX3700? I have seen many people have issues before, and I am finally getting round to it now as well out of date, but cannot update as ...
  • Enzuigiri's avatar
    Enzuigiri
    Jun 07, 2024

    I have resolved the issue myself.  It turns out that if you go into the Netgear support site and look up your device (EX3700) it suggests that the firmware is a .chk file.  The documentation also says this is correct.

    However, if you login to my netgear and click on your product the download is an .img file which works - just a bad support site I guess.