EX3700 connected but no internet

plemans
Guru - Experienced User
May 11, 2019
if you hardwire into the extender, does it work?

Are you able to pull up the extenders gui from a browser (not genie)? mywifiext.net

What firmware do you have installed to the extender?

What sagecom router/combo device (model)? Does it use a smart connect function (one ssid name)? if so, shut it off.
- Rondo457
  Aspirant
  May 12, 2019
  
  plemans wrote:
  
  if you hardwire into the extender, does it work?
  
  Are you able to pull up the extenders gui from a browser (not genie)? mywifiext.net
  
  What firmware do you have installed to the extender?
  
  What sagecom router/combo device (model)? Does it use a smart connect function (one ssid name)? if so, shut it off.
  
  Hardwire into extender does not work.."unidentified network"....no internet
  
  /all lites green/ same response as wireless.
  
  Extender GUI 192.168.1.250 does work from Google/Chrome
  
  No firmware installed...straight out of the box.
  
  Spectrum Sagemcom Router/ 802.11ac wave 2-askey router
  
  Model# RAC2V1K. No smart connect function. I suspect this extender
  
  model has been around several years. Thanks again.
  
  Thanks
  - Christian_R
    NETGEAR Employee Retired
    May 16, 2019
    Hello Rondo457,
    
    Please try factory resetting the extender by pressing on the small black button using a pin for 15+ seconds and join the NETGEAR_EXT wifi network with a laptop or mobile device. After you connect to the network, browse to www.mywifiext.net and follow the setup instructions.
    
    ~Christian

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