EX3700 connected but no internet

Rondo457
Aspirant
May 12, 2019

plemans wrote:

if you hardwire into the extender, does it work?

Are you able to pull up the extenders gui from a browser (not genie)? mywifiext.net

What firmware do you have installed to the extender?

What sagecom router/combo device (model)? Does it use a smart connect function (one ssid name)? if so, shut it off.

Hardwire into extender does not work.."unidentified network"....no internet

/all lites green/ same response as wireless.

Extender GUI 192.168.1.250 does work from Google/Chrome

No firmware installed...straight out of the box.

Spectrum Sagemcom Router/ 802.11ac wave 2-askey router

Model# RAC2V1K. No smart connect function. I suspect this extender

model has been around several years. Thanks again.

Thanks
- Christian_R
  NETGEAR Employee Retired
  May 16, 2019
  Hello Rondo457,
  
  Please try factory resetting the extender by pressing on the small black button using a pin for 15+ seconds and join the NETGEAR_EXT wifi network with a laptop or mobile device. After you connect to the network, browse to www.mywifiext.net and follow the setup instructions.
  
  ~Christian
- plemans
  Guru - Experienced User
  May 16, 2019
  You could upgrade the firmware prior to resetting, then do your rest, and then trying redoing your install. Its always good to do a factory reset after and firmware update. Here's the support page for the ex3700.
  
  https://www.netgear.com/support/product/EX3700.aspx
  
  the release notes for the firmware walk you through updating firmware
  - Rondo457
    Aspirant
    May 17, 2019
    Hi. Netware Genie printout indicates firmware v1.0.0.76 which is current.
    
    Did not run another setup as has been done approx. 6 times most
    
    recently by Netgear Support with no success with "No Internet" problem.
    
    I noted another post asking about channels for 2G, 5G. Any connection
    
    with my problem ?? Thanks

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