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Forum Discussion

Mystrigue's avatar
Mystrigue
Aspirant
Nov 25, 2020

Ex3700 connection failure

Using an EX3700 with web browser setup. I am able to go through the setup wizard but it refuses to connect to my 5G. I know the password is correct. I have done the factory reset and tried again with ...
plemans's avatar
plemans
Guru - Experienced User
Nov 25, 2020

What router do you have? 

What firmware is on the extender? 

It connects to 2.4ghz fine?

  • Mystrigue's avatar
    Mystrigue
    Aspirant
    Nov 25, 2020
    Hi I'm connecting to a Hitron CGNM 2250 modem. During setup connection to the 2G appears to work, but the extender doesn't provide internet access for either bandwidth. I'm not sure about my firmware.
    • plemans's avatar
      plemans
      Guru - Experienced User
      Nov 26, 2020

      Did you follow the wps method of install or using the installation assistant?

      • Mystrigue's avatar
        Mystrigue
        Aspirant
        Nov 26, 2020
        I followed the assistant. I did not use WPS.