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Forum Discussion

Mystrigue's avatar
Mystrigue
Aspirant
Nov 25, 2020

Ex3700 connection failure

Using an EX3700 with web browser setup. I am able to go through the setup wizard but it refuses to connect to my 5G. I know the password is correct. I have done the factory reset and tried again with ...
plemans's avatar
plemans
Guru - Experienced User
Nov 25, 2020

What router do you have? 

What firmware is on the extender? 

It connects to 2.4ghz fine?

Mystrigue's avatar
Mystrigue
Aspirant
Nov 25, 2020
Hi I'm connecting to a Hitron CGNM 2250 modem. During setup connection to the 2G appears to work, but the extender doesn't provide internet access for either bandwidth. I'm not sure about my firmware.
  • plemans's avatar
    plemans
    Guru - Experienced User
    Nov 26, 2020

    Did you follow the wps method of install or using the installation assistant?

    • Mystrigue's avatar
      Mystrigue
      Aspirant
      Nov 26, 2020
      I followed the assistant. I did not use WPS.
      • plemans's avatar
        plemans
        Guru - Experienced User
        Nov 26, 2020

        Where is it failingg in the process?