NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

DalePo's avatar
DalePo
Aspirant
May 18, 2020

EX3700 Extender Set-Up Can't be this difficult

Hi All,   Tired & frustrated. Setting up an extender can't be this difficult. I have an old moldy Spectrum router connected to a Belkin 358 Wifi router that has no WPS button, so that option is out...
plemans's avatar
plemans
Guru - Experienced User
May 18, 2020

Try this. 

Factory reset the extender. Connect the pc directly to the extender via the ethernet cable. Make sure to disable the wifi on the pc connected to the extender so it doesn't default back to the wifi. Then try the setup process.  If it doesnt work, where in the process is it failing? 

DalePo's avatar
DalePo
Aspirant
May 18, 2020

I was able to get it done last night after some assistance from customer service. Since my PC is not wireless, it could not connect with the extender. When I tried to do the set-up on my iPad, everything went smoothly. Nowhere in the instructions that I can find remind you that the PC you use for set up must be connected to the internet via WiFi, not hardline. That is where I got tripped up. 

Thanks you 😊