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Forum Discussion
EX3700 Failing to connect to router
Hi there, I just bought a range extender and it is not connecting to my router. It finds the network no problem, it is definitely in range (right next to it), password is correct, but does not conne...
Hi Christian - thanks for the quick response and sorry for my delay (I've been away).
I just re-tried and got the same result. I checked the extender and the lights for Power and Device were both solid green while the other lights were all off / blank.
Does that tell me I should do anything in particular? I don't understand why it can't connect to the router if the signal is "100%" and the password is definitely right?
Cheers
Dace
Hello Dace - Thanks for getting back. Please try a factory reset on the extender by pressing down on the reset button for 15+ seconds and go through the setup instructions again. This has helped other users resolve the issue.
~Christian
Hi Christian,
Thanks for your reply. I'm pretty sure I tried that already but I re-did it, following your instructions and got the same result. Same lack of connection to the router, same lights on the device itself. Is there anything else I can do to fix this? If there is nothing else I can do then I would like to know soon so I can return it and try a different extender.
Cheers
Dace
Hi Dace,
I'd like for our support team to reaching out to you for further assistance. Please send me a message with your email address, phone number, and preferred contact time (including timezone).
~Christian
Thans Christian, I just sent you a private message with my details.