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Forum Discussion
Solved
Ex3700
Hello, I have an ex3700 WiFi extender. I have gone onto the netgear support page and see the firmware downloads. I can select them and it downloads. When I select the extracted file it says this is...
glad you got it working!
You might mark it solved so others aren't still trying to fix it
Thank you <br><br>I have watched the video and run through all the steps and unfortunately get stuck on the step where I put in the Netgear webpage to complete the download. Both on my laptop and my phone I can’t get it to work. I also tried Ethernet cord. I moved the range extender into same room as router and tried to take that step but no luck. It keeps saying I’m not connected to the internet. I also tried the 192.168.1.250 and it times out. I ran the troubleshooter and it says it’s not connecting right. I also tried the steps of clearing browsers history but no luck. Any other ideas what’s not working? I know I do have internet when using the range extender log in - it definitely works. For some reason though it gets stuck at that page and won’t let me complete the firmware download process. Any suggestions appreciated.<br><br>Thank you
a screensnip or screen recording helps to see what you're doing/going through in a little more detail.
If you open the snipping tool, you can do either option. That might help me to help you better.
- Thankyou for offering to help
I did have success this morning!! I saw you can look to what the ex3700’s up address is from looking it up on your router’s connected devices page. And that worked!!! I was able to do my firmware updates no problem.
Thank you